Visit
Location
Phone
Hours
Clinic hours.
Rachel sees clients Monday, Tuesday, Friday and Saturday. Current availability is always shown when booking a consultation or treatment.
BOOK A CONSULTATIONMonday
10:00am - 7:00pm
Tuesday
10:00am - 7:00pm
Wednesday
Closed
Thursday
Closed
Friday
10:00am - 7:00pm
Saturday
10:00 am – 5:00pm
Sunday
Closed
Important information.
How do I get to Face Smith by public transport?
FaceSmith is just metres from Malvern Train Station. Trams run along Glenferrie Road (Route 16) and High Street (Route 6).
Where can I park?
Two-hour parking is available on Station Street, plus two-hour parking on surrounding residential streets and along Glenferrie Road.
Station Street can fill quickly, so allow a little extra time before your appointment.
Is there wheelchair access?
FaceSmith is on the first floor with no lift access, so there is no wheelchair access. If you have accessibility needs, please contact us before booking and we'll help where we can.
Can I bring a pram?
FaceSmith is up one flight of stairs. Let us know when you book if you're bringing a pram, and we'll help you plan your visit.
How do I get into Face Smith once I arrive?
The building entrance stays locked for privacy and security. Ring the doorbell when you arrive and we'll let you in.
What should I do before my appointment?
Please complete your consent forms and pre-treatment documentation beforehand.
Accurate information about your medical history, medications, allergies and health conditions helps Rachel provide safe, appropriate care.
If you're unwell before your appointment, contact us, depending on your symptoms, it may need to be rescheduled.
What if I'm running late?
Let us know as soon as you can. We'll always try to accommodate you, but during busy periods a late arrival may mean there isn't enough time to proceed safely with your appointment.
What's your cancellation and rescheduling policy?
FaceSmith has a 4-hour cancellation and rescheduling policy. Appointments cancelled or rescheduled within four hours of the scheduled time will result in the loss of your deposit.
How do I pay?
Full payment is due on the day of treatment. FaceSmith doesn't offer payment plans; Afterpay is accepted.
Inclusivity & Respect
FaceSmith is an inclusive, welcoming, non-judgemental clinic. Every client should feel safe, respected and valued here.
We hold a zero-tolerance policy on antisocial, aggressive, abusive, discriminatory or threatening behaviour.
Conduct that compromises the safety or dignity of clients or staff may result in refusal of treatment and removal from the premises.
Still have questions?
Ask, we'll answer honestly.
Beyond Skin Deep.
No fads. Evidence-led.
Expression, volume, skin treatments, regeneration, or a question you haven't asked yet. We embrace individuality, not fads. This is the Face Smith difference.
Consultations are $50 and fully redeemable toward treatments.